Hi Boulders Owners,
 
I’m writing this to you both as a board member and as an owner, with a specific request to all of our owners.
 
We have had an unprecedented amount of snow (and rain) this year and experts anticipate more to come. The impact on our units is beyond even last year’s. You may have concerns about your unit, and I share those concerns about my own. This is an extraordinary time and it requires extraordinary cooperation from owners.
 
Snow removal is a huge issue in all of Truckee and Tahoe Donner. I am frankly amazed at what CAMCO has been able to do in this environment of limited resources. They have used their good relationship with local companies to get an enormous amount of snow removal resources working on our behalf. At this moment we have a large number of extra people removing snow when it’s safe to do so.
 
My requests:  1) Many of you have called in to ask for help with an issue related to the snow and its impact on your unit. The list of requests is getting quite long. I am asking that once you are on the list with your request, PLEASE step back and give us some time to remedy it. If CAMCO keeps getting calls from owners to give them a specific date or time of completion, or to move themselves up in priority, or get a status update, it takes time away from managing the response. It makes the process inefficient, and everyone is impacted by that. 2) If you are not experiencing a physical symptom of a problem, please do not call CAMCO. As time and resources allow they are proactively attempting to prevent problems from occurring.
 
The people who work at CAMCO live in this area, and they experience the same concerns and issues as we do. Some of them are fighting snow-related impacts like damage from ice dams with their own homes, so they completely understand what you are experiencing. They are dedicated to resolving our issues. Let’s give them the time and space they need to help us.
 
I’m asking that you trust CAMCO to understand your concerns and issues and prioritize the requests properly and as expeditiously as possible.
 
If you’re frustrated or just want to talk about this, I’m always here to listen, and you know how to contact me.
 
Thanks, Sheila

Dear members of The Boulders,
 
With the continuing non-stop snowfall the Board requested that we add additional resources to enhance our ability to clear snow, especially where it creates a safety hazard. As a result we have more crews lined up to address more cornice and icicle work as soon as weather permits. In the meantime please take precautions to stay safe.
 
We have a crew that has been removing snow from roofs as requested. We have been prioritizing their work as follows: Ice dams that have caused interior damage, and cornices, then vent clearing, and reduction of snow load. This work continues whenever weather permits access to the roofs.
 
If you have already contacted CAMCO about a snow issue your request will be prioritized accordingly. Please report any new roof/structural concerns or water intrusion from ice dams to CAMCO  immediately. Emergencies will be handled first.
 
Thank you,
 
Eric Wicks
Community Manager