Hi Boulders Owners,
 
This is a follow-on message to my last one, as I’ve had some questions about clearing of roofs and decks.
 
Roofs:
The contractor clearing roofs has been given a (growing) list of issues that have been called in to CAMCO. We’ve asked that he work on those buildings impacted and leave 1.5 to 2’ of snow on all roofs to avoid any contact with the comp shingles. If a roof doesn’t have a large accumulation of snow or present any obvious danger as reported by the owner, he will not remove the snow.
 
 
Decks:
In the greater Truckee area there are decks that have suffered greatly from the weight of the snow. I’d like to remind you that snow removal from our decks in The Boulders is the responsibility of the owner (see Rules, page 20 and CC&Rs Section 6.6). With rain making the snow heavier this is even more important. We understand that while our contractor is removing snow from a roof it may land on a deck. While unfortunate, we will nevertheless have to grab our shovels and move it ourselves (if you can find a place to put it), or let it remain to melt when warmer weather arrives. When removing snow from an upper deck please make sure it doesn’t land on someone below (or your neighbor’s deck!). Please DO NOT call CAMCO to remove snow from decks.
 
Once we get through these major storms we will turn to management of the costs incurred to repair our units.  We will send out a message with specific information about that. In the meantime, please keep any receipts related to repair of damage from these storms.  
 
You are probably already thinking about next year, and so are we. We’ve been talking to companies who may be able to diagnose and help us remedy the impact of excessive snow on our units in the future. More about that in the upcoming months.
 
— Sheila
HOA President

Hi Boulders Owners,
 
I’m writing this to you both as a board member and as an owner, with a specific request to all of our owners.
 
We have had an unprecedented amount of snow (and rain) this year and experts anticipate more to come. The impact on our units is beyond even last year’s. You may have concerns about your unit, and I share those concerns about my own. This is an extraordinary time and it requires extraordinary cooperation from owners.
 
Snow removal is a huge issue in all of Truckee and Tahoe Donner. I am frankly amazed at what CAMCO has been able to do in this environment of limited resources. They have used their good relationship with local companies to get an enormous amount of snow removal resources working on our behalf. At this moment we have a large number of extra people removing snow when it’s safe to do so.
 
My requests:  1) Many of you have called in to ask for help with an issue related to the snow and its impact on your unit. The list of requests is getting quite long. I am asking that once you are on the list with your request, PLEASE step back and give us some time to remedy it. If CAMCO keeps getting calls from owners to give them a specific date or time of completion, or to move themselves up in priority, or get a status update, it takes time away from managing the response. It makes the process inefficient, and everyone is impacted by that. 2) If you are not experiencing a physical symptom of a problem, please do not call CAMCO. As time and resources allow they are proactively attempting to prevent problems from occurring.
 
The people who work at CAMCO live in this area, and they experience the same concerns and issues as we do. Some of them are fighting snow-related impacts like damage from ice dams with their own homes, so they completely understand what you are experiencing. They are dedicated to resolving our issues. Let’s give them the time and space they need to help us.
 
I’m asking that you trust CAMCO to understand your concerns and issues and prioritize the requests properly and as expeditiously as possible.
 
If you’re frustrated or just want to talk about this, I’m always here to listen, and you know how to contact me.
 
Thanks, Sheila

Dear members of The Boulders,
 
With the continuing non-stop snowfall the Board requested that we add additional resources to enhance our ability to clear snow, especially where it creates a safety hazard. As a result we have more crews lined up to address more cornice and icicle work as soon as weather permits. In the meantime please take precautions to stay safe.
 
We have a crew that has been removing snow from roofs as requested. We have been prioritizing their work as follows: Ice dams that have caused interior damage, and cornices, then vent clearing, and reduction of snow load. This work continues whenever weather permits access to the roofs.
 
If you have already contacted CAMCO about a snow issue your request will be prioritized accordingly. Please report any new roof/structural concerns or water intrusion from ice dams to CAMCO  immediately. Emergencies will be handled first.
 
Thank you,
 
Eric Wicks
Community Manager