Attention: Building 22 Elevator Update
We wanted to provide you with an important update regarding the elevator in Building 22 (11541 Dolomite Way), which has been out of service since February 28th due to compliance and other issues.
Todd has been actively working with both TK Elevator and Mountain Alarm to resolve the issue. Unfortunately, the process has encountered delays:
- Recent Progress: Testing of the system was attempted on October 3rd, but a faulty breaker prevented the elevator from being powered on. This specific breaker (a 240w three-phase model) is no longer manufactured, and the electrician has been searching for a replacement.
- New Update: We’ve received word that a custom-made replacement breaker is currently being manufactured. The estimated time for this part to arrive is about three weeks. Once it’s installed, we’ll immediately schedule the necessary testing with both Mountain Alarm and TK Elevator to restore the elevator’s operation. Based on the current timeline, we expect the elevator to be back in service in roughly one month.
We truly appreciate your patience during this time. We will continue to keep you informed as we receive updates.
Point of Contact:
For any further questions or concerns regarding the elevator repairs, Todd Wold is the designated point of contact. You can reach him directly via the following methods:
- Email: [email protected]
- Phone: (530) 308-5476
Additionally, if you need assistance, you can also contact:
- Myself, [Erika Lydon], via email at [email protected]
- Associa Service Line: [email protected] and (775) 626-7333
Please use Todd’s direct phone or email for items that need immediate attention or for scheduling coordination. He is our liaison with the vendor. Please do not contact the vendor directly as we want to keep the communications as streamlined as possible. For any other requests for maintenance or account-related questions, we encourage owners to submit a request via TownSquare or with our national customer service center at [email protected] Doing this will ensure your request is distributed to the right person who can help resolve your inquiry as quickly as possible.
We understand how important this matter is, and we are doing everything we can to expedite the process. Thank you again for your continued understanding and cooperation.
Erika Lydon
Assistant Community Manager, Associa Sierra North
(775) 334-7426 or [email protected]