Dear Owners,

I wanted to provide an update regarding requests related to direct debit enrollment, special assessments, account inquiries, key cards, or any combination of these. I am actively working through all requests and appreciate your patience as I ensure each one is addressed thoroughly. If you have not yet received a response, please know that I am making my way through the queue and will get back to you as soon as possible.

For those of you who had trouble opening the links I provided previously – I have attached them again to this message for your use.  

This week, my primary focus is conducting a full audit of all accounts to verify the proper application of special assessment payments, identify any discrepancies, and resolve any outstanding issues. My goal is to ensure all accounts are accurate and that any concerns are fully addressed.

I understand the importance of these matters and want to assure you that I am working diligently to provide updates and resolutions. If you have an urgent request that requires immediate attention, please resend your email with “URGENT” in the subject line. I will be monitoring my email and service tickets frequently throughout the day.

With patience, persistence and plenty of coffee…… 

Erika Lydon, Assistant Community Manager 

Associa Sierra North

ACH Direct Debit Form >
TownSq – ATG Pay Information 2024.12.6 >
TownSq – Linking Multiple Homeowner Accounts, Job Aid >